Several of our international orders lately have gone noticeably late in arriving. I spent more than two hours on the phone today trying to track down a shipment that was 28 days late in arriving. What I learned from the United States Postal Service employees that I spoke with is as follows:
• COVID-19 is having a terrible impact on international mail
• Most of my international orders are stuck in U.S. customs at O’Hare Airport in Chicago
• There are so few flights abroad that the mail is getting seriously backed up
• U.S. Customs will hold outbound packages for up to 45 days trying to find a flight out of O’Hare (the world’s busiest airport) to the desired country.
• After 45 days, the U.S. customs will return the packages to the United States Postal Service to take back to the senders with a full refund of their shipping expenses.
• Mail service to and from 106 nations is temporarily suspended as of June 12, 2020.
• Most European countries, Canada, Mexico, Japan, Hong Kong, Singapore, Australia and New Zealand still have mail service to and from the United States. However, it will be severely delayed.
• Once a package arrives in another country, often those countries’ customs agents quarantine incoming packages for 21 days before sorting them for customs duties and delivery.
I am terribly sorry for the inconvenience of these delays.
For American customers, so far, we are not having any difficulties with intra-U.S. shipping. Most orders are arriving within the usual 3 to 5 days. Priority Mail has slowed a little, but, so far, seemingly not by more than a day.
These are extreme and unusual times. Many of our shipping woes will vanish when the pandemic is outlasted. When air traffic returns to normal, international shipping will get back on track and the suspensions will be lifted.